Support email
The fastest route for most issues. Please include the system or application name, what you expected, what happened instead, and a screenshot if you have one.
support@oceanastra.netSupport
A person, in your language, within a defined time.
Support is part of what we sell, not a cost we try to minimise. This page explains how to reach us, what to expect, and what happens when something is urgent.
How to reach us
Telephone
Available during business hours for issues that are blocking operations. If you reach voicemail outside those hours, leave the company name and a callback number.
+971 50 813 8014Named contacts
Clients under a support agreement receive named contacts and a direct escalation path, documented at the start of the engagement.
What to expect
Acknowledgement
We acknowledge every support request within one business day, and sooner during business hours.
Priority handling
Issues that stop a business process are treated as priority and worked continuously until a workaround or a fix is in place.
Honest status
If a fix will take time, we say how long and why, and we update you as it progresses rather than going quiet.
Languages
English, Arabic and Chinese. You will not be asked to explain a technical problem in a second language.
Mobile application support
If you are using an OceanAstra mobile application and need help — including account questions, data requests or bug reports — use the support email address below. Please include your device model and operating system version so we can reproduce the issue accurately.
Business hours: Sunday – Thursday, 09:00 – 18:00 (GST, UTC+4)