Tell us what you are trying to fix. A short description of the process and the size of the team is usually enough for us to give a useful first answer.
Solution enquiries, demonstrations and commercial discussion, plus company and press questions.
hello@oceanastra.netFor existing clients and users of our software and mobile applications.
support@oceanastra.netFor technology vendors looking to enter the Middle East, and for channel, integration and ecosystem discussions.
partners@oceanastra.netWe acknowledge every support request within one business day, and sooner during business hours.
Issues that stop a business process are treated as priority and worked continuously until a workaround or a fix is in place.
If a fix will take time, we say how long and why, and we update you as it progresses rather than going quiet.
We work in the language your team uses day to day. You will not be asked to explain a technical problem in a second language.
Visits are by appointment. Please email ahead so we can make sure the right people are available.
3707, Churchill Tower 1, Business Bay, Dubai, United Arab Emirates Open in Google MapsIf you are using an OceanAstra mobile application and need help — including account questions, data requests or bug reports — use the support email address. Please include your device model and operating system version so we can reproduce the issue accurately.
Send us the details and we will pick it up.
Email supportWe reply to every genuine enquiry, normally within one business day. If you have not heard back within two business days, please resend — occasionally messages are filtered.