OceanAstra

Frequently asked questions

If something here is not answered, write to hello@oceanastra.net — every genuine enquiry gets a reply, normally within one business day.

The company

What is OceanAstra?

OceanAstra Technologies L.L.C is a technology company registered in Dubai, United Arab Emirates, under commercial licence 1646635 issued by the Department of Economy and Tourism. It works in three areas: the AI workplace, supplied and implemented on Lark under a reseller agreement; management systems for specific industries and for UAE e-invoicing; and bringing proven technology platforms from elsewhere in the world into the Middle East.

Where is OceanAstra based?

OceanAstra is based in Business Bay, Dubai, United Arab Emirates, with its registered office at 3707, Churchill Tower 1. It serves clients across the UAE, the wider GCC and Greater China.

Is OceanAstra a registered company?

Yes. OceanAstra Technologies L.L.C holds commercial licence 1646635 from the Department of Economy and Tourism, Government of Dubai, with commercial register number 2913183 and Dubai Chamber membership 698189. Its licensed activities are IT infrastructure, and computer systems and communication equipment software design.

What languages does OceanAstra work in?

OceanAstra builds the interface, the documentation and the training in the language the client's team actually works in, rather than translating at the end. Product interfaces are available in English, Arabic and Chinese, and the Arabic interfaces use right-to-left layout rather than translated left-to-right screens.

Products

What is CarSaas?

CarSaas is OceanAstra's ERP for automotive trading in the Middle East, currently in development. It manages inventory at VIN level across in-transit, in-bond and showroom states, tracks purchase, shipping, customs and landed cost per vehicle, handles multi-currency settlement under UAE VAT requirements, and traces each unit from chassis number to invoice.

What is Invobay?

Invobay is OceanAstra's e-invoicing product for businesses in the United Arab Emirates, published at invobay.com and currently in development. It covers the three things UAE e-invoicing asks of a business: appointing a service provider accredited by the Ministry of Finance, getting onboarded on EmaraTax, and issuing invoices in the required format. Invoices can be issued by form, CSV upload or API, and every mandatory field is checked before the invoice reaches the appointed provider.

Is OceanAstra an accredited service provider (ASP)?

No. OceanAstra is not a service provider accredited by the UAE Ministry of Finance, and is not applying to become one. Invobay connects to accredited providers through their APIs; each business appoints its own provider and contracts with it directly. OceanAstra does not use data obtained through a provider to solicit that provider's customers, and Invobay is not affiliated with the Ministry of Finance or the Federal Tax Authority.

How is an AI-native system different from adding AI to an existing ERP?

An AI-native system treats the operating model of the company as the product, rather than adding a chat box to an existing screen. OceanAstra applies that in two places: the industry systems it builds, where AI is part of how the process runs, and the Lark workspace it deploys, where Lark's own AI — meeting notes, Base automations and AnyCross integrations — is configured around the processes a company actually runs.

Working together

Which platforms does OceanAstra work with?

OceanAstra supplies, deploys and supports Lark, an all-in-one digital workplace platform, under a signed reseller agreement, and works with Amap, a mapping and location services platform used for logistics and field operations. The scope of each partnership is confirmed in writing during commercial discussion.

Does OceanAstra supply Lark licences?

Yes. OceanAstra supplies Lark licences under a signed reseller agreement, quoted and invoiced in AED by its UAE company against a purchase order, and quoted line by line by product so every item traces back to a Lark plan. Lark sets the plans and the list prices; OceanAstra sets the scope and the price of the tenant setup, migration, integration, training and first-line support around them.

Which industries does OceanAstra serve?

Automotive trading is the industry OceanAstra builds a dedicated system for, through CarSaas. Its AI workplace, e-invoicing and integration work is not specific to an industry.

How does a project with OceanAstra start?

Every engagement runs in four steps: understanding the process as it genuinely runs today, designing the smallest solution that addresses the real constraint, delivering in phases with a defined scope and a fixed acceptance checklist, and supporting with named contacts and agreed response targets.

Can systems be deployed on our own infrastructure?

Yes. OceanAstra deploys on a client's own infrastructure or on hosting it manages, and data residency is agreed in writing before implementation. All systems ship with documented APIs.

How quickly does OceanAstra respond to support requests?

OceanAstra acknowledges every support request within one business day, and sooner during business hours of Sunday to Thursday, 09:00–18:00 Gulf Standard Time. Issues that stop a business process are treated as priority and worked continuously until a workaround or a fix is in place.

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